{"id":21267,"date":"2023-07-18T11:13:46","date_gmt":"2023-07-18T16:13:46","guid":{"rendered":"https:\/\/www.phillips66.com\/?p=21267"},"modified":"2023-07-18T11:15:24","modified_gmt":"2023-07-18T16:15:24","slug":"arrow-energy-2023","status":"publish","type":"post","link":"https:\/\/www.phillips66.com\/newsroom\/arrow-energy-2023\/","title":{"rendered":"Arrow Energy Boasts Powerful Dynamic as a Phillips 66<\/span> Aviation Fuel Marketer"},"content":{"rendered":"\n

Craig Faiman entered the aviation industry in 1977 working at the Ann Arbor Municipal Airport pumping fuel part time during high school. Over a decade later, Faiman left the airport and opened Arrow Energy\u2014a Phillips 66 fuel marketer located in Saline, Michigan\u2014 in 1989.<\/p>\n\n\n\n

Since the company\u2019s inception, Arrow Energy has been a Phillips 66 marketer which Faiman says is critical to the Arrow Energy business and name.<\/p>\n\n\n\n

\u201cPhillips 66 is a premium, international brand which helps set us apart from other third-party fuel providers,\u201d Faiman said. \u201cOther refiners do not have the marketing that Phillips 66 does, so it was an easy decision when we started Arrow Energy nearly 35 years ago, and we haven\u2019t looked back since.\u201d<\/p>\n\n\n\n

Faiman\u2019s head of sales, Tom Buhr, is also part of Arrow Energy\u2019s relationship with the fuel provider. He leads the strategy behind marketing Phillips 66 fuel to its 60 dealers from the Great Lakes region all the way down to Texas.<\/p>\n\n\n\n

\u201cWe have the power of the Phillips 66 brand behind us while boasting the personal, individualized service and care we provide to our customers,\u201d Buhr said. \u201cOur FBOs get the best of both worlds at Arrow Energy.\u201d<\/p>\n\n\n\n

Buhr, who celebrated 30 years with Arrow Energy last September, originally planned to be a pilot, receiving his pilot\u2019s license in 1986. His professional plans took a turn while working at Million Air in Cincinnati; he realized he enjoyed ground support more than flying and worked his way up to management. It was at Million Air he met Faiman and then left the FBO in 1992 to work at Arrow Energy.<\/p>\n\n\n\n

\u201cI manage Arrow\u2019s relationship with Phillips 66, and over the years have assumed a more public role by representing Arrow at conferences and other events,\u201d Buhr said. \u201cCraig makes everything happen behind the scenes, and along with our entire team, we run a personable yet efficient business.\u201d<\/p>\n\n\n\n

Faiman\u2019s son, Nathan, also works at Arrow Energy, serving as company VP. Originally a finance and accounting professional, Nathan switched his career path and entered the family business four years ago and today focuses on all business operations and managing the office of seven employees.<\/p>\n\n\n\n

\u201cWe are a small team, but it works to our advantage as we offer a personalized approach,\u201d Nathan said. \u201cFrom ordering to invoicing, we adapt quickly to the industry market while able to have individualized conversations with our customers, all who know everyone in our office by name.\u201d<\/p>\n\n\n\n

Buhr emphasized Nathan\u2019s sentiments that Arrow Energy doesn\u2019t flaunt the phrase \u201cgood customer service,\u201d but lives it every day through each interaction with their customers.<\/p>\n\n\n\n

\u201cThe term \u2018customer service\u2019 can be thrown around easily, but at Arrow Energy, our staff is incredibly flexible and truly meets the needs of our customers,\u201d Buhr said. \u201cIf you\u2019re in need of an emergency delivery or borrowed fuel truck, we make it happen.\u201d<\/p>\n\n\n\n

As a Phillips 66 marketer, Arrow Energy also offers its FBOs several Phillips 66 programs and perks, from Contract Fuel and quality assurance to credit card rewards and processing.<\/p>\n\n\n\n

\u201cThis is just another example of how Phillips 66 has helped power our brand, and vice versa,\u201d Buhr said. \u201cWe have built and continue to build our business by working alongside a globally trusted brand while simultaneously being a small, family-owned company that offers a personal and friendly experience.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Since Arrow Energy\u2019s inception, Phillips 66 Aviation has been critical to the marketer’s business and name.<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","widen_thumbnail_url":"https:\/\/phillips66.widen.net\/content\/r0qvilydjj\/jpeg\/About%20Us%20-%20News%20-%20Header.jpeg?keep=c&crop=yes&color=ffffffff&quality=54&u=s3whhe","widen_thumbnail_width":"2048","widen_thumbnail_height":"1535","psx_hero_image_url":"https:\/\/phillips66.widen.net\/content\/r0qvilydjj\/png\/About%20Us%20-%20News%20-%20Header.png?crop=true&anchor=0,448&color=ffffffff&u=s3whhe&w=2048&h=640","psx_hero_image_width":"2048","psx_hero_image_height":"640","psx_hero_image_mobile_url":"","psx_hero_image_mobile_width":"","psx_hero_image_mobile_height":"","psx_byline":"Phillips 66 Aviation"},"categories":[53,6],"class_list":["post-21267","post","type-post","status-publish","format-standard","hentry","category-aviation","category-marketing"],"yoast_head":"\nArrow Energy Boasts Powerful Dynamic - Phillips 66<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phillips66.com\/newsroom\/arrow-energy-2023\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Arrow Energy Boasts Powerful Dynamic as a Phillips 66 Aviation Fuel Marketer\" \/>\n<meta property=\"og:description\" content=\"Since Arrow Energy\u2019s inception, Phillips 66 Aviation has been critical to the marketer's business and name.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.phillips66.com\/newsroom\/arrow-energy-2023\/\" \/>\n<meta property=\"og:site_name\" content=\"Phillips 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