{"id":39001,"date":"2024-06-17T09:40:33","date_gmt":"2024-06-17T14:40:33","guid":{"rendered":"https:\/\/www.phillips66.com\/?p=39001"},"modified":"2024-06-20T16:18:11","modified_gmt":"2024-06-20T21:18:11","slug":"2024-royalair","status":"publish","type":"post","link":"https:\/\/www.phillips66.com\/newsroom\/2024-royalair\/","title":{"rendered":"For Royal Air, Going Beyond the Bottom Line Reaps \u201cSuite\u201d Success"},"content":{"rendered":"\n

PONTIAC, Michigan\u2014While every fixed-based operator is in the business to make money, Royal Air Freight, a Phillips 66\u00ae<\/sup> branded FBO at Metro Detroit\u2019s Oakland County International Airport (KPTK), believes that the intangibles beyond the balance sheet yield priceless returns.\u00a0<\/p>\n\n\n\n

\u201cWe\u2019re not necessarily trying to change the world, but if we can affect people\u2019s lives here, for as long as we can do that, it means something,\u201d explains Brent Kostich, Director of Technology, Royal Air. \u201cWe would say we\u2019re family-focused, but more in the sense of understanding that it\u2019s not just about the bottom line. These are people, people\u2019s families and their lives. We try to keep that front and center of our vision as we do things.\u201d<\/p>\n\n\n\n

When an FBO\u2019s bread and butter is private jet charter and air freight \u2013 like at Royal Air \u2013 economic downturns can be devastating. Remarkably, during the 2008 recession and the 2021 epidemic, Royal Air did not lay off one employee. <\/p>\n\n\n\n

\u201cOur chief pilot has a favorite reminder,\u201d says Kostich. \u201cHe says, \u2018Do you ever think about the number of homes that were purchased because of Royal Air, or the families that were started, or the educations that were paid for?\u2019 That’s always his pitch–that it’s important to keep this thing going. I think that permeates a lot of the culture here.\u201d<\/p>\n\n\n\n

That\u2019s a fitting brand ethos, considering the FBO\u2019s humble origins. It came to life 62 years ago inside the family garage of a typical Midwestern suburban home in Royal Oak, Michigan. That\u2019s where William \u201cBill\u201d Kostich, Brent\u2019s grandfather, began Royal Air as a backyard aircraft salvage and repair business.  <\/p>\n\n\n\n

Within two years, a cramped, two-car garage could no longer contain a restless man\u2019s dreams, so Bill built Royal Air\u2019s first hangar at what was then called Pontiac Airport. Maybe because Bill was what some called \u201ca go-fast kind of guy\u201d when it came to flying planes and driving cars, Royal Air soon carved out a reputation around Metro Detroit for expedited air freight where timeliness and adaptability were fundamental. <\/p>\n\n\n\n

Since then, Royal Air has been guided by three generations of the Kostich family: Bill and his wife, Ruth, their sons Kirt and Scott, and grandsons Brent, Aaron, and Ryan.<\/p>\n\n\n\n

An Opportunistic Birth<\/strong><\/p>\n\n\n\n

How Royal Air expanded into passenger charter is a testament to taking advantage of opportunities while remaining focused on your brand\u2019s core skills \u2013 and, in this case, empowering your employees. <\/p>\n\n\n\n

\u201cA team member went on maternity leave \u2013 she\u2019s really ambitious \u2013 and wanted to pursue this idea with passenger charter,\u201d explained Brent. \u201cMy father said, \u2018Go for it if you want.\u2019 So, she game-planned it all, we gave it a go and it worked out.\u201d <\/p>\n\n\n\n

It was a natural birth, born out of Royal Air\u2019s decades-old, Part 135-certified freight operation. With a ready-made infrastructure already in place \u2013 line service to clean the planes, maintenance to keep them up and running and storage facilities \u2013 it was a brand evolution built on adjacency, explains Brent. In 2013, they put one bird into passenger service, a Learjet. If charter didn\u2019t play out, \u201cwe\u2019d just pull the interior and keep flying it for freight,\u201d says Brent. <\/p>\n\n\n\n

The gambit worked. Royal Air\u2019s charter fleet now features a diverse lineup of passenger aircraft, from Dassault Falcons and Learjets to Citations and King Airs, all supported by NATA-certified line technicians. Brent believes the FBO\u2019s razor focus on flight operations as a business \u2013 with its intrinsic need for safety procedures, timeliness and adaptability \u2013 draws customers. <\/p>\n\n\n\n

Sweet Suites<\/strong><\/p>\n\n\n\n

According to Brent, Kirt recognized that, aside from a few hangars built exclusively for large corporations or wealthy individuals, there were no truly dedicated private spaces in the region for tenants to store and manage their aircraft.<\/p>\n\n\n\n

In 2015, Kirt had an epiphany to create a unique experience for the airport, transforming hangars into what Royal Air calls Jet 1 Suites<\/em>.  <\/p>\n\n\n\n

Royal Air shredded the usual shared hangar design, carving them into self-contained suites \u2013 each featuring their own private entrance with digital access control, dedicated security cameras and a climate-controlled, customizable space featuring an office, spacious lounge, kitchenette and restroom. Tenants, explains Brent, enjoy transparent \u201cbest on the field\u201d fuel pricing, plus a seamless online booking and management platform designed to make requesting FBO services, tracking fuel consumption and managing accounts simpler.<\/p>\n\n\n\n

The suites are a unique offering among Oakland County International Airport\u2019s five other FBOs, and Metro Detroit jet owners are lining up to lease them. A waitlist for the Jet 1 Suites<\/em> affirms their appeal.<\/p>\n\n\n\n

The Royal and Reliable Service<\/strong><\/p>\n\n\n\n

For an operation like Royal Air that\u2019s focused on expedited freight and passenger charter services, fuel pricing and reliability are crucial.<\/p>\n\n\n\n

\u201cWe want to provide a good service that allows people, whether it\u2019s for a vacation or business, to have the confidence that they\u2019re being taken care of and getting the best service at a really competitive rate,\u201d says Brent. \u201cWhen customers get a taste of our approach, the vast majority of them understand that we\u2019re just doing what we think is right by people, and they support it.\u201d<\/p>\n\n\n\n

\u201cWith fuel, having stability and competitive pricing, even for our own operations, is really foundational,\u201d says Brent. \u201cPhillips 66 has provided a solid foundation for us as we\u2019ve grown. One of the more attractive things for Jet 1 Suites<\/em> is we offer very competitive fuel prices for our suite clients. That\u2019s something we\u2019re able to do by virtue of having a nice, long-standing contract fuel relationship.\u201d<\/p>\n\n\n\n

Where Family Culture Takes Flight<\/strong><\/p>\n\n\n\n

For his part, Brent says he was never pressured or even expected to join the family business. It was just there as an opportunity if the Kostich family wanted it. Working the FBOs line during high school and college breaks was just that, a summer job. Once armed with a master\u2019s degree in engineering, he began thinking about work as a vehicle for self-actualization. That\u2019s when the culture he grew up around at Royal Air came into full focus. It was a business, sure, but one with a culture built on the family nurturing style of his grandparents, father and uncle.  <\/p>\n\n\n\n

\u201cWhen you talk about fulfillment or purpose, here it feels like more than just a vocation,\u201d says Brent. \u201cWhen you\u2019re able to see people flourish in life, see them start a family, buy a house, you know you\u2019re at least trying to make a difference. That was really important to me. There was a lot of opportunity for purpose here.\u201d<\/p>\n\n\n\n

He believes most people desire fulfillment in their work, to feel like their eight hours a day mean something to somebody, whether it is a customer, a co-worker or a family member. <\/p>\n\n\n\n

\u201cIt\u2019s important to us that the people whose lives we touch have a solid foundation,\u201d says Brent. \u201cIf people can feel like they have a purpose in what they do, that means more than a bottom line in my opinion.\u201d<\/p>\n\n\n\n

For more, visit royalair.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

PONTIAC, Michigan\u2014While every fixed-based operator is in the business to make money, Royal Air Freight, a Phillips 66\u00ae branded FBO at Metro Detroit\u2019s Oakland County International Airport (KPTK), believes that the intangibles beyond the balance sheet yield priceless returns.\u00a0 \u201cWe\u2019re not necessarily trying to change the world, but if we can affect people\u2019s lives here, […]<\/p>\n","protected":false},"author":95,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":"","widen_thumbnail_url":"https:\/\/phillips66.widen.net\/content\/z9dhadu6qd\/jpeg\/Royal%20Air_872x537.jpeg?keep=c&crop=yes&color=ffffffff&quality=100&u=keuiiu","widen_thumbnail_width":"871","widen_thumbnail_height":"539","psx_hero_image_url":"https:\/\/phillips66.widen.net\/content\/c3ean3mtlt\/jpeg\/Royal%20Air_1200x300.jpeg?keep=c&crop=yes&color=ffffffff&quality=100&u=keuiiu","psx_hero_image_width":"1200","psx_hero_image_height":"300","psx_hero_image_mobile_url":"","psx_hero_image_mobile_width":"","psx_hero_image_mobile_height":"","psx_byline":""},"categories":[53],"class_list":["post-39001","post","type-post","status-publish","format-standard","hentry","category-aviation"],"yoast_head":"\nFor Royal Air, Going Beyond the Bottom Line Reaps 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